Shipping policy

Festive Season Shipping Dates

Place your order by Sun 14 Dec and select Express Post to maximise the chances of your order being delivered before Christmas. We will always do our very best to get your order processed, packed and despatched as quickly as possible, however delivery delays are out of our control, and for this reason we cannot offer a refund if your order is delivered after Christmas. Thank you for your understanding.

Shipping

Butterfingers ships domestically within Australia using Australia Post standard mail. All orders are shipped from our Bakehouse in Lilydale in Victoria.

Shipping Charges

Shipping charges are based on Australia Post rates and will automatically be calculated at checkout based on your order and your delivery address. You will be given the option between standard and express shipping at checkout. You will see the relevant charge before your payment is required at checkout.

Express Shipping

We offer express shipping via Australia Post. You will see the relevant charge before your payment is required at checkout.

International Shipping

Butterfingers ships internationally to New Zealand and the USA using Australia Post Standard International and Express International service. Rates vary depending on the country of destination and the total weight of your order. Shipping will automatically be calculated at checkout once you select the country of destination. You have the option to select between "Standard" and "Express" at checkout.

Butterfingers is not liable for any additional duties, taxes or surcharges that you or the recipient may have to pay upon delivery to the country of destination. If you are unsure, we recommend checking with local authorities / local customs in the country of destination before placing your order.

Please allow 10-15 working days for delivery with Standard International shipping or 5-10 working days with Express International Shipping. Delivery times vary depending on the country of destination and the time of year. Please allow an extra 10 working days during December. Tracking details will be provided once your order has been despatched. Should you have any further enquiries relating to the tracking of your order, please contact admin@butterfingers.com.au

Whilst we will always endeavour to despatch your order as quickly as possible, please note we are not responsible for delivery delays which are out of our control. For this reason we cannot issue refunds for orders delivered later than anticipated.

Order Processing Times

We normally aim to dispatch all orders within 3 working days of your order being received online. Please allow additional processing times at peak periods like December. Please rest assured we are doing our very best to pack and despatch your order as quickly as possible. You will be notified via email as soon as your order has left our Bakehouse in Lilydale VIC and is on its way.

Please contact us at admin@butterfingers.com.au or on 03 8680 4623 should you have further queries regarding processing, shipping and delivery times prior to placing your order.

Delivery Times

Shipping and delivery times on the Australian mainland can vary depending on your location. Standard delivery times are below:

  • 3-5 Business Days | Sydney, Melbourne, Canberra, Brisbane
  • 5-10 Business Days | Adelaide, Perth, Tasmania, NT, Regional & Country Areas

Express delivery times:

  • 1-2 Business Days | Sydney, Melbourne, Canberra, Brisbane
  • 3-5 Business Days | Adelaide, Perth, Tasmania, NT, Regional & Country Areas

Please expect longer delivery times in peak periods such as the Christmas period.

Please be advised that Australia Post may provide the option to leave your parcel in a safe place (“authority to leave”). Should Australia Post not consider the location a safe drop, your parcel will be taken to the local post office, and you will be notified accordingly.

Please contact us at admin@butterfingers.com.au or on 03 8680 4623 should you have further queries regarding processing, shipping and delivery times prior to placing your order.

Local Pick Up

We offer free local pick up from the Butterfingers Bakehouse in Lilydale. Simply select "pick up" at checkout. Shoppers will be notified via email as soon as their order is ready for collection (within 2-4 working days). Shoppers will need to show their order number (received via email) in order to collect their order. Pick up available Monday to Friday between 10am-3pm.

Pick up location: Butterfingers 9 Industry Crt, Lilydale VIC 3140.

Ph: 03 8680 4623

International Shipping

Butterfingers ships internationally to New Zealand and the USA using Australia Post standard international service. Rates vary depending on the country of destination and the total weight of your order. Shipping will automatically be calculated at checkout once you select the country of destination. 

International Express Shipping is available upon request. Simply contact us for a shipping quote at admin@butterfingers.com.au

Butterfingers is not liable for any additional duties, taxes or surcharges that you or the recipient may have to pay upon delivery to the country of destination. If you are unsure, we recommend checking with local authorities / local customs in the country of destination before placing your order.

Please allow 10-15 working days for delivery with international shipping. Delivery times vary depending on the country of destination and the time of year. Please allow an extra 10 working days during December. Tracking details will be provided once your order has been despatched. Should you have any further enquiries relating to the tracking of your order, please contact admin@butterfingers.com.au

Whilst we will always endeavour to despatch your order as quickly as possible, please note we are not responsible for delivery delays which are out of our control. For this reason we cannot issue refunds for orders delivered later than anticipated.

Returns

If a parcel is returned to us due to the delivery address being incorrectly entered at the time of placing your order, or because you failed to collect the parcel from Australia Post, please note delivery charges will apply if we need to resend the parcel at your request.

Questions?

Should you have any questions relating to the progress of your order please contact us at admin@butterfingers.com.au or call 03 8680 4623 Mon-Fri 10am-3pm.